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KMID : 0379220220420020179
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Journal of Korea Gerontological Society
2022 Volume.42 No. 2 p.179 ~ p.200
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Qualitative Research on the Working Experiences of Middle Managers in Nursing Homes
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Park Mi-Ree
Choi Soo-Chan
Yang Seung-Min
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Abstract
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The purpose of this study is to understand the meaning of the working experience of middle managers who play a key role for effective organizational operation and management of nursing homes. Middle managers of nursing homes are in charge of the overall operation, manage staff and resources, supervise, coordinate and evaluate care services, and communicate and link closely from the head of the nursing homes to the direct service providers. Nevertheless, there is very little interest in the job experiences of middle managers of nursing homes.
The participants of this case study were 8 middle managers of nursing homes, which were extracted, by purposive sampling, from 24 middle managers who expressed their intention to participate among 837 nursing homes nationwide. Data collection was conducted through in-depth interviews using the video program Zoom during the COVID-19 pandemic situation from May to July 2021, and was analyzed using direct interpretation and categorical aggregation methods suggested by Stake(1995). As a result of the study, 20 sub-categories, 9 super-categories, and 4 core themes were derived in relation to the core role of middle managers. ‘Creating one team as a link between the facility manager and employees’, ‘Acting as the main communication channel for residents and their family’, ‘Balance in value conflict’, and ‘responding flexibly to changes in the system and environment'. Based on the results, this study offered practical and policy implications for supporting middle managers of nursing homes.
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KEYWORD
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Nursing home, Long-term care facility, Middle manager, Working experience, Case study
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